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We ship worldwide. The shipping options abroad and the resulting costs can be selected and checked before placing your order in the shopping cart system.
For shipping terms, please refer to the table shown below.

UK

UK Standard Delivery (2-3 working days) – £5

FREE on orders £100 and over,

UK Next Day Delivery (order before 1pm) – £11

Rest Of The World

EU Standard Delivery (5-10 working days) – £15

Non-EU Standard Delivery (3-10 working days) – £25

USA & Canada Standard Delivery (3-10 working days) – £25

Rest Of The World Standard Delivery (5-10 working days) – £30

VAT will be automatically deducted on orders delivered to countries outside the EU. Quintesscent is not responsible for any import duties payable.

FREE on orders £100 and over.

Order outside of the EU

In the documents for orders to countries outside the EU, the value of the items included in the delivery is listed. The customs can open packages for inspection, we have no influence on them.

Customs or import charges will be levied as soon as the shipment reaches your country. The fees for the customs clearance are at your expense. We have no influence on these charges and can not predict their amount. Customs regulations vary considerably from country to country. For more information, please contact your local customs office.

Dangerous goods

All shipments of flammable goods must be declared and dispatched as DANGEROUS GOODS, due to the increased security requirements for shipments sent by airfreight.

This includes perfumes, as their production is based on alcohol & water. Alcohol is a flammable substance and this requires an special kind of packaging and a compliacated process of transport.

This unfortunately causes significant higher costs for the transport. The major part of the additional costs will be covered by us. But we had to increase the limit for FREE shipping for you.

We are forced to ship perfume outside the EU and UK as DANGEROUS GODDS. Thats why Perfume can only be sent and declared as DANGEROUS GOODS.

This shipping method is more expensive, but your expected delivery will arrive within only a few days. That means, that you can get your order much faster.

All parcels with dangerous goods get the official invoice on the outside of the parcel. Outside the EU and UK we ship without Polish and British VAT.

Thats why you maybe have to pay the tax or duty when the parcel arrives in your country.

As the shipping costs for dangerous goods have risen dramatically, we had to set a minimum order amount for deliveries outside the EU and UK.

THE LIMIT IS: 115,00 EUR – £ 100,00

When shipping to countries where VAT is not charged, the VAT is also omitted from the shipping costs and only the NET shipping amount will be shown.

Shipping to the GCC

Please note that the following shipping information is urgently required when shipping to the GCC.

  • Street & House Number
  • Address (Location)
  • Telephone Number

Returns

Terms & Conditions

Only items bought directly through QUINTESSCENT (www.quintesscent.com), can be returned. If you have purchased goods via one of our partners, you must return your products to the original store of purchase. QUINTESSCENT will not accept returns on behalf of other stores or retailers.

Faulty Goods

Any items which are received broken or faulty will be exchanged or refunded. Please contact our customer services team using the contact details below, and we will be happy to help. You are entitled to a refund within 28 days from purchase, after this period, a replacement will be offered instead.

Hygiene

For reasons of hygiene, any fragrance item which have been opened may not be returned, unless faulty.

Sale Items

Goods purchased as sale items or special purchase items may not be returned or exchanged, unless faulty, or unless bought online via www.quintesscent.com.

Special Orders, Engravings, Bespoke Orders or Customizations

Specially ordered items, Bespoke vouchers/products, bottle engravings or Customization products may not be exchanged or refunded unless faulty or damaged upon arrival. For Bespoke and Customizations, we are happy to Change the name, but unfortunately they are non-refundable and may not be exchanged for store goods.

Contact Details

  • Tel: +48 (224) 795 798 (Mon-Fri: 9:00 am – 5:00 pm)
  • Email: info@quintesscent.com