fbpx

Prices, shipping costs and delivery information

The prices given on product pages are inclusive of statutory value-added tax (VAT) and other price components.

We ship Worldwide.

In addition to the product prices indicated we don’t charge shipping costs for delivery within Europe.

In order to guarantee you a safe and fast transport, Quintesscent Perfume usually ships exclusively in insured parcels with DHL you will receive a tracking code for all shipments.

Quintesscent is not responsible for any import duties payable.

For shipping terms, please refer to the table shown below.

Order outside of the EU

In the documents for orders to countries outside the EU, the value of the items included in the delivery is listed. The customs can open packages for inspection, we have no influence on them.

Customs or import charges will be levied as soon as the shipment reaches your country. The fees for the customs clearance are at your expense. We have no influence on these charges and can not predict their amount. Customs regulations vary considerably from country to country. For more information, please contact your local customs office.

Dangerous goods

All shipments of flammable goods must be declared and dispatched as DANGEROUS GOODS, due to the increased security requirements for shipments sent by airfreight.

This includes perfumes, as their production is based on alcohol & water. Alcohol is a flammable substance and this requires an special kind of packaging and a complicated process of transport.

This unfortunately causes significant higher costs for the transport. The major part of the additional costs will be covered by us. But we had to increase the limit for FREE shipping for you.

We are forced to ship perfume outside the EU and UK as DANGEROUS GODDS. Thats why Perfume can only be sent and declared as DANGEROUS GOODS.

This shipping method is more expensive, but your expected delivery will arrive within only a few days. That means, that you can get your order much faster.

All parcels with dangerous goods get the official invoice on the outside of the parcel. Outside the EU and UK we ship without Polish and British VAT.

Thats why you maybe have to pay the tax or duty when the parcel arrives in your country.

Shipping to the GCC

Please note that the following shipping information is urgently required when shipping to the GCC.

  • Street & House Number
  • Address (Location)
  • Telephone Number

Returns

Terms & Conditions

Only items bought directly through QUINTESSCENT (www.quintesscent.com), can be returned. If you have purchased goods via one of our partners, you must return your products to the original store of purchase. QUINTESSCENT will not accept returns on behalf of other stores or retailers.

Faulty Goods

Any items which are received broken or faulty will be exchanged or refunded. Please contact our customer services team using the contact details below, and we will be happy to help. You are entitled to a refund within 28 days from purchase, after this period, a replacement will be offered instead.

Hygiene

For reasons of hygiene, any fragrance item which have been opened may not be returned, unless faulty.

Sale Items

Goods purchased as sale items or special purchase items may not be returned or exchanged, unless faulty, or unless bought online via www.quintesscent.com.

Contact Details

  • Tel: +49 89 20190989 (Mon-Fri: 9:00 am – 5:00 pm)
  • Email: info@quintesscent.com